Return & Refund Policy

DecorsUSA

We have a 30-day return policy on stock catalog items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, uninstalled, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at sales@decorsusa.com to request a Return Merchandise Authorization (RMA). Items sent back without a prior RMA will not be accepted. Approved returns are subject to a 25% restocking fee, and return freight is paid by the buyer.

You can always contact us for any return question at sales@decorsusa.com.

Inspect all shipments at delivery before signing. Note any visible damage, shortage, or carton discrepancy on the delivery receipt — a clean signed receipt may prevent recovery of a freight claim.

●    Visible damage: note on the delivery receipt and report to us within 3 business days

●    Concealed damage: report within 5 business days of delivery with photographs of the product and packaging

●    Retain all packaging until the claim is resolved

 

If an item is defective or you receive the wrong item, contact us immediately and we will evaluate the issue and make it right.

The following cannot be returned:

●    Custom and made-to-order products, including casegoods, vanities, millwork, softgoods, window treatments, and shower enclosures manufactured to project-specific dimensions, finishes, or specifications

●    Products that have been installed, wired, or modified

●    Special orders and sale items

 

Production of custom products begins only after written approval of shop drawings, specifications, and finish selections. Approved documentation governs the finished product.

If an approved custom product is delivered materially different from the approved documentation, we will repair, replace, or credit the item at our discretion. Claims must be submitted within 10 business days of delivery with photographic documentation.

Orders may be cancelled without charge before production begins. Once materials are committed or production has started, cancellation charges apply based on work completed and materials procured. Orders for custom products cannot be cancelled after shop drawing approval.

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to post the refund. Original freight charges are non-refundable.

If more than 15 business days have passed since we approved your return, contact us at sales@decorsusa.com.

sales@decorsusa.com

+1 (866) 248-6300

Monday–Friday, 9:00 AM – 5:30 PM EST