Shipping Policy

DecorsUSA

Small parcel items ship via standard carriers. Casegoods, vanities, millwork, and bulk lighting ship via LTL or full-container freight depending on order volume and destination.

Freight is quoted per project based on destination, accessorial requirements, and delivery conditions. Quoted freight assumes standard dock delivery during business hours. Additional charges apply for:

●    Liftgate service

●    Inside delivery or room-of-choice placement

●    Limited access or residential delivery

●    Appointment scheduling or after-hours delivery

●    Storage, redelivery, or detention resulting from a refused or missed delivery appointment

The buyer is responsible for ensuring a suitable receiving location, adequate access for the delivering vehicle, and personnel available to receive and unload freight. Delivery appointments are scheduled in advance for LTL and container shipments.

Inspect all shipments before signing the delivery receipt. Note any visible damage, shortage, or carton discrepancy on the receipt before the driver leaves. A clean signed receipt may prevent recovery of a freight claim.

See our Return and Refund Policy for freight claim timelines and documentation requirements.

Ship dates and delivery estimates are provided in good faith based on conditions at the time of order confirmation and are not guaranteed. DECORS USA is not liable for delays caused by manufacturing capacity, material availability, carrier performance, customs clearance, port congestion, weather, labor action, or other causes beyond our reasonable control.

If your project has a fixed installation date, tell us before placing the order so we can plan production and freight accordingly.

Unless otherwise agreed in writing, title and risk of loss pass to the buyer upon delivery to the carrier at the point of origin.

If a shipment cannot be delivered on the scheduled date due to site readiness, storage charges may apply. Contact us in advance if your project schedule shifts so we can arrange staging or delayed release where possible.

For products manufactured internationally, DECORS USA coordinates freight and customs clearance where specified in the order. Duties, tariffs, and customs charges are the responsibility of the buyer unless expressly included in a written quotation.

sales@decorsusa.com

+1 (866) 248-6300

Monday–Friday, 9:00 AM – 5:30 PM EST